Terms & Conditions

Last updated: December 2024

1. Introduction

These Terms and Conditions govern your use of the LAB 316 website (lab316.uk) and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

2. Company Information

LAB 316 LTD is a company registered in England and Wales.
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact: edward@lab316.uk

3. Products and Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. Product descriptions and images are for illustrative purposes only.

4. Orders and Payment

By placing an order, you are making an offer to purchase products. We reserve the right to refuse or cancel any order. Payment is processed securely through Shopify Payments.

5. Delivery

Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery. Please see our Shipping Information page for full details.

6. Returns and Refunds

Please see our Returns & Exchanges policy for information on returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of LAB 316 LTD and is protected by copyright and trademark laws.

8. Product Warranty

All LAB 316 products come with a comprehensive 2-year warranty from the date of purchase. This warranty covers:

• Manufacturing defects in materials and workmanship
• Stone settings and secure mounting
• Structural integrity of the piece
• Clasp and closure mechanisms
• Plating or finish defects under normal wear

The warranty does not cover:

• Loss or theft of the product
• Damage caused by accidents, misuse, or negligence
• Normal wear and tear
• Damage from improper care or storage
• Modifications made by third parties

To make a warranty claim, please contact us at edward@lab316.uk with your proof of purchase and photos of the defect. We will assess the issue and arrange repairs or replacement at no cost to you.

9. Limitation of Liability

To the fullest extent permitted by law, LAB 316 LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

Contact

If you have any questions about these Terms and Conditions, please contact us at edward@lab316.uk.