Privacy Policy

Last updated: December 2024

Introduction

LAB 316 LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website lab316.uk.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through Shopify Payments)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (shipping, payment processing)
• Legal authorities when required by law

Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

Contact Us

If you have questions about this Privacy Policy, please contact us at:

LAB 316 LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: edward@lab316.uk